Returns

Free UK Returns

You don't need it anymore, it doesn't quite go with the rest of your outfit or sometimes, it simply isn't quite right.

You have up to 30 days from the date of delivery, and for sale items within 14 days from the date of delivery, to return unwanted items by post. Items must be returned with their original packaging and tags attached, in an unused condition.

To get your return postage label, follow this link: Returns portal

Pack your items as securely as possible to prevent items becoming damaged in transit.

Once we have received your return, we aim to inspect the items and process your refund within 7 working days. A confirmation email will be sent to you once the process is complete. You will be refunded for the item(s) that you return, at the price that you paid and to the original payment method used on purchase. If you haven't received your refund within 14 working days, please get in touch with us at antoniayork@mosi.ltd.

 

Non-Returnable Items

Certain types of items cannot be returned, such as orders with a bespoke element or personalised items.

For hygiene reasons, we are unable to accept returns of face coverings, underwear, earrings or sets containing earrings unless faulty.

 

Faulty Goods

Please inspect your order as soon as you receive it. If you find an item is defective, damaged or you have received the wrong item, please contact us immediately at antoniayork@mosi.ltd so we can evaluate the issue and make it right.

 

Returns from Overseas

Customers making returns from outside of the UK will need to pay for the return postage. We recommend using a tracked method of post that comes with proof of posting as we cannot be held responsible for goods lost in transit.

When posting your return from outside of the UK, select Returned Goods on the customs form. Not doing so could lead to delays or your items being rejected.

 

Questions?

We are always happy to hear from our customers. Pop us an email at antoniayork@mosi.ltd.